H I R I N G

1. Please note that our products are priced taking into consideration the original retail price of the item, the cost of dry-cleaning, and postage to and from our customers.

2. Our hire period is 4 days. We recommend you plan for your event to fall on the third day in the (rare) case of late delivery.

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D E L I V E R Y 

1. Items are shipped via Express post, arriving on or before the first day of your hire period. Please provide us with exact dates for
your item to arrive in time. For rural customers, distance from the metro may result in longer delivery time.

2. Unless specified when booking, all parcels are marked with authority to leave in a safe place. It is then the customer's responsibility to ensure the item is collected and not lost or stolen.

3. After your event (i.e. on the fourth day of your loan period, return the item to us using the prepaid return postage satchel included
in your order. Late fees of $25 per day apply for items not lodged for return in time.

4. It is highly recommended you lodge this return at an Australia Post Outlet, where it will be scanned over the counter as proof of lodgement on time

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D E P O S I T  &  P A Y M E N T S

1. Orders are not dispatched until full payment (inclusive of the deposit plus the hire fee) is received.

2. A $50 deposit is held for all hires, and released once the item is returned to us in its original condition.

3. In case of damages, a portion of the deposit may be used to pay for repairs. Should an item be returned in an irreparable condition such that it must be replaced, the deposit (and any additional costs to make up the full retail price of the item) is retained.

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R E F U N D S  &  R E T U R N S

1. We endeavour to describe the sizing and fit of our products as accurately and honestly as possible. In the case that your item arrives
and you are unhappy with the fit, please let us know within 24 hours of delivery, and post the item to be returned, in order for a full refund to be issued.

2. If your item does not arrive in time, you will be issued a full refund. If the order is classed as a last-minute order (i.e. placed less than three days before the event), a partial refund will be issued.

3. Items must first be assessed for their condition before a refund can be approved and processed.

4. In the unlikely event that you receive a damaged/faulty item, please send us photo evidence and arrange a return within 24 hours in order for a refund to be issued.

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C A N C E L L A T I O N S

1. Should you need to cancel your order, please let us know at least three days beforehand for a full refund to be issued.

2. Should you cancel less than three days in advance, your item/s will likely have already been shipped. Hence, $30 is deducted from the refund in order to cover two-way express postage expenses.

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D R Y - C L E A N I N G  &  D A M A G E S

1. All items are steamed prior to delivery, however can become creased in the post. If you receive an item with slight wrinkling, you can hang the dress in a steamy bathroom to de-crease it.

2. Aside from this, no attempts should be made to clean, alter, iron/press garments.

3. We understand that accidents can happen. Please alert us to any stains, spills or tears that occur during your hire period. Our team
will take care of dry-cleaning for you and repair minor damages.

4. Should an item be damaged (torn, frayed, irremovable stains etc.) in a way that cannot be repaired by our team without making significant changes to the original condition of the item, you will be liable to pay the cost of a replacement (i.e. charged the full retail price of the item).