My hire period ends on a Sunday and I can’t ship it back because the post office is closed. What do I do?

As Couriers and AusPost do not operate on weekends, the item should in this case be posted back the very next business day.

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How will I know when my item is on the way?

As soon as an item is posted by us, you will receive a message which will include an AusPost tracking number, for you to track the status of your order.

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I've lost my return postage satchel. What do I do?

If you’ve lost the provided prepaid return postage satchel, you will be responsible for the cost of returning the item yourself. This must be done over the counter at an Australia Post store or depot and must be sent in a yellow Express Post satchel.

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How long will it take for my item to be delivered?

The estimated express delivery time is 1-2 business days, depending on your location.

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What condition are the items in?

All of our items are either brand new or in near-new condition.

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What's the latest time I can order online?

Our standard postage cut off for next-day delivery is 12pm (AEST). For a weekend event, orders must be finalised by Wednesday afternoon in order for your dress to arrive on time.